Privacy
Privacy policy
We ask only for what we need to arrange your appointment. You can leave «Reason for contacting us» empty.
1. What we collect
| Information | Why we need it |
|---|---|
| Name, phone number | To contact you and confirm or change your appointment. |
| To let you know we received your request and when your time is confirmed. | |
| Age, whether this is your first visit | To match you with a suitable psychologist. Asked only for counselling services. |
| Reason for contacting us (optional) | To help your psychologist prepare. Keep it short or leave it empty. |
| Service, format and your two preferred times | To schedule the right time. |
2. What we do not ask for
- Diagnoses, treatment history or other health information.
- Session notes. The booking system does not store them.
- Card details. We do not take payments on this website.
3. Your consent
Before you send a request, we ask for your consent to use your details to arrange your appointment. You can withdraw consent at any time, and we will then delete your details.
4. How we use it
Only to contact you about scheduling, confirming, changing or cancelling your appointment. Never for advertising or other purposes.
5. Who sees your information
- Our administrator sees your request and contacts you.
- Only your assigned psychologist sees your confirmed appointment. Other psychologists do not.
- Both sign in with a password. We never sell or pass your information to third parties, except where an authorised body requires it under the law.
6. Where it is stored
Requests are stored on Supabase servers in Seoul (South Korea) over a secure connection (https). Email notifications are sent through Resend. Other visitors never see your request; they only see which times are full.
7. How long we keep it
For as long as we need it to provide our services. To have it deleted, write to the email address below.
8. Your rights
You can see, correct or delete your information and withdraw your consent. We follow Mongolia’s Law on Personal Data Protection.
9. Questions
Email: LLC.Mindbalance@gmail.com
Phone: